Reflection Enterprise Suite Licensed Unit Level C Reflection Enterprise Suite Licensed Unit Level B Reflection Enterprise Suite Licensed Unit Level A Reflection Enterprise Suite Licensed Unit Let me take this opportunity to reassure you that we remain firmly committed to your success by delivering great products and outstanding customer service, and should you have any questions or wish to discuss these developments further, please contact your account executive, partner manager or any of our executive team.Dupaco distribution bv Tel: +31 (0)30-264 4350Д®XTRA! X-Treme Licensed Unit Upgrade/Trade-inД®XTRA! X-Treme Licensed Unit Competitive Trade-InД®XTRA! X-Treme Maint & TechSupp Subscription LevelAД®XTRA! X-Treme Maint & TechSupp Subscription LevelBД®XTRA! X-Treme Maint & TechSupp Subscription LevelCД®XTRA! X-Treme Maint & TechSupp Subscription LevelD I am excited about the future for our company and fully recognise and appreciate the investment you have made in our products. A similar approach of simplification and alignment will be taken systematically, resulting in one company operating two product portfolios, namely Micro Focus and SUSE. As an example, we will combine our leading host connectivity solutions of Reflection and Rumba into one set of Micro Focus branded solutions offering the best of both technologies. Finally, we will be simplifying the branding and packaging of our portfolios.The Linux market and open source community have unique characteristics and this focus is essential to our commitment to deliver innovative solutions built on SUSE's technology heritage and track record of delivery. In addition to the Micro Focus portfolio, we will have a second, dedicated portfolio focused on SUSE.Each product will have a defined strategy created and managed by a global product group. The product portfolios of Micro Focus, Borland, NetIQ, Attachmate and Novell will be brought together under the one portfolio of Micro Focus.To ensure a clear path through the work we are making the following changes to the way we organise the business: During our history we have successfully implemented many integrations in the business and will benefit from that experience in completing the planned integration work effectively.We intend to engage customers more proactively in this process moving forward. Existing product strategies and roadmap commitments will not change in the short term but will evolve over time as we sharpen our market and customer focus.Our team of customer care and technical support professionals remain available through your existing engagement model.This spells out how we will work with customers to ensure the appropriate use of our Intellectual Property and how we will approach the resolution of any issues that can arise from time to time.ДЄccomplishing these things requires change and I want to take this opportunity to underline what will not change our continued commitment to excellence in customer support: We have launched a customer charter for compliance.We have developed an internal roadmap to simplify our systems and processes.

We will be increasingly consistent and straightforward to do business with:.An improved channel strategy to ensure customers have the flexibility to work with the right people in the right place.Customer facing teams organised by geography to better support customers' needs.An aligned portfolio of products from development through to delivery.One single company with a single vision and a single set of values.Our integration plan improves many things.The merger creates a leading technology company allowing us to execute this strategy more completely and effectively. We enable customers to exploit trends such as the cloud, mobility and virtualization, whilst also leveraging prior investments and established IT assets-we describe this as bridging the old and the new. I am pleased to confirm the following important points: The key objective throughout the work has been our continued commitment to deliver the highest levels of service and business value to our customers. On 20 November 2014, Micro Focus completed its merger with the Attachmate Group of companies and began a period of integration planning which is now complete.

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