#Icap services full#
#Icap services software#
#Icap services code#
#Icap services professional#

#Icap services code#

Escalate to the appropriate functional head any violation of any Company policy including, but not limited to, any violation of any policy contained in the Code of Conduct, Employee Handbook or any other stand-alone policy promulgated by the Compliance, Finance, or Human Resources Departments as well as any violation of federal, state or local laws.

Act with integrity and due skill, care and diligence in carrying out your duties.Complete any mandatory training by the required deadlines.You will also be required to confirm that you have discharged your risk management responsibilities through the annual risk management attestation process. Specific responsibilities are incorporated into employee objectives, and your performance against these objectives will be assessed as part of the firmвЂ™s performance management process. It is critical that all staff discharge their risk management responsibilities when undertaking their role. The Group imposes additional responsibilities on line-managers and senior managers. Have a clear understanding of the escalation and Major Incident processes.Д®nsure that you understand the risks and controls on your department what could go wrong, what controls you have to prevent/detect or contain these.ДЄll staff have defined risk management responsibilities.Ensure that response time and resolution time objectives are met as defined in the SLA.Work with colleagues and internal IT departments to provide users with status updates as defined in the Service Level Agreement (SLA).Creation of conformance test packs for new platforms utilising FIX API.Actively monitor client and system connectivity, identifying anomalies and taking the appropriate corrective actions.

#Icap services software#

Support and testing of all new software releases before roll out.

Coordinate customer and internal FIX API upgrades, cutovers and new releases.

Document, maintain, use and share appropriate product, process and procedure documentation and services knowledge.

Incident and problem logging and tracking of technical issues, using ServiceNow.

Hands-on problem management and ownership of client-facing API issues, in-line with the TP ICAP Incident Management policy.

Provision of First and Second line support for FIX API issues.

#Icap services full#

establish customer contacts, coordinate solution requirements, implementation, full client testing and sign off, and live date coordination).

Work as part of a team of who are responsible for managing the complete external customer FIX API on-boarding process (e.g.

In addition to this, supporting services will be provided to this customer base, once in the production environment.

Of the Client On-Boarding & Support Analyst is to work with TP ICAPвЂ™s client base to on-board new clients and vendors to our trading platforms across multiple business lines. Employees are expected to uphold the values and principles of our cultural framework in performance of their job duties. Above all else, we Respect our clients and each other, without bias. We are known in the market for our Honesty, Integrity and Excellence in the provision of service to our clients. Our clients include banks, insurance companies, pension and hedge funds, asset managers, energy producers and refiners, as well as risk and compliance managers and charities. ItвЂ™s supplemented by proprietary screens for historical data, analytics and execution functionality. We operate a hybrid model where brokers provide business-critical intelligence to clients. Matching buyers and sellers, we facilitate the development of liquidity and price discovery in these markets and provide insight and context to our clients. Globally, we are a leading provider of services to market participants, with execution via a range of regulated venues, covering a full spectrum of over-the-counter (OTC) asset classes.

#Icap services professional#

We are professional intermediaries playing a pivotal role in the worldвЂ™s financial markets, covering FX, Rates, Credit, Equities, Energy & Commodities. TP ICAP operates at the heart of the worldвЂ™s financial, energy and commodities markets. Corporate culture and guiding principles: